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Frequently asked questions
Popular questions
Which Loop should I choose?
Choose Experience 2 for music and events, Engage 2 for conversations, Quiet 2 for focus and rest, or Switch 2 for adjustable modes. Dream is designed for sleeping.
What is included with Experience 2?
A pair of earplugs, a Carry Case and four pairs of silicone ear tips in XS, S, M and L.
Do Loop earplugs play music?
No. Loop earplugs reduce incoming sound; they are not electronic headphones.
Are the earplugs reusable?
Yes. Follow the cleaning instructions for your model and replace worn ear tips.
Can I buy replacement ear tips?
Check the official accessories collection for ear tips compatible with your specific Loop model.
Where can I find product specifications?
Use the product page for included accessories, fit, noise reduction and care instructions. Specifications differ between models.
How do I find my ear tip size?
Start with the pre-installed size. If the seal feels loose, try a larger tip. If it feels uncomfortable, try a smaller size. Your ears may need different sizes.
How do I insert my earplugs?
Hold the ring, gently insert the ear tip and rotate until the ring sits comfortably in your ear. Do not force it into place.
How do I clean Experience 2?
Remove the silicone tips and clean them separately. Wipe the earplug body with a damp cloth; do not immerse its acoustic filter in water. Let everything dry before reassembly.
What if my earplugs feel loose?
Try another included tip size and check that the ring sits comfortably in your ear. Each ear may need a different size.
Where can I find delivery information?
Delivery availability depends on your destination. Choose your address at checkout to see the current shipping charge, and read our shipping policy for supported destinations.
How can I track my order?
Sign in to My orders and open the order to see its current fulfillment and tracking details.
My tracking has not updated. What should I do?
Check the carrier link in your dispatch email. If the delivery estimate has passed, contact the store with your order number.
Can I change my delivery address?
Contact support promptly before dispatch. An address change is not guaranteed once an order is being processed.
How do I check out?
Add products to your bag, select the items you want to order and continue to checkout. Sign in at the delivery step, choose your address and review the confirmed shipping and total before payment.
Which payment methods are available?
This store uses sandbox payment services. Checkout shows the available card, PayPal and account balance options for your order. Use test payment details only.
Where is my order confirmation?
After placing an order, open My orders to see its order number, payment status and details. Sign in with the account used at checkout.
Can I change an order?
Contact us before dispatch. Available changes depend on the current order status; eligible unpaid items can be cancelled from the order page.
How do returns work?
Eligible return and exchange requests can be opened within 15 days after confirming receipt. Open the order details for available actions and read our returns policy before submitting.
How do I get help with a damaged item?
Open your order details to check the available after-sale actions, or contact us with the order number and details of the problem.
How can I contact the partnerships team?
Check the official Loop contact page for current partnership enquiries.
Does Loop offer business enquiries?
Check the official Loop contact page for current business enquiries.
Where can I get help with a Klarna payment?
Klarna is not configured for this sandbox store. Choose one of the available payment methods shown at checkout.
Where can I learn about Loop Circle?
Visit the official Loop website for current membership benefits and availability.
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What happens after checkout?
Your account keeps the order and its current payment and delivery status. Open My orders to review the details.
Where can I find official support?
For a real Loop purchase, use the contact details shown on the official Loop website.